Grievance Officer
Our Grievance Officer details will be published here shortly.
Support first, grievance after
- Raise a support ticketStart with our support team. Almost every issue — refunds, pods, payouts, accounts — is settled there, and usually far faster.
- Let support try to resolve itReply on the ticket and give the team a chance to close it. A grievance filed while support is still working on it is sent back.
- Only then, raise a grievanceIf your support ticket could not be resolved, pick it below and our Grievance Officer takes it from there.
A grievance raised without a support ticket behind it will be rejected. Please raise a support ticket first and give our team a chance to resolve it.